Art Glass, Tools & Supplies Est. 1984
Kona Stained Glass Ltd. 103 - 2131 Hartley Ave
Coquitlam, B.C. Canada V3K 6Z3
ORDERING INFORMATION
1. Sale pricing applies Only to Online Orders. Not available for at-store, phone, or email purchasing.
2. CLAIMS for Damage
2a. Once orders have shipped from our warehouse, the responsibility of its delivery passes to the delivery company, for example, Canada Post. Delivery companies usually do not insure for glass breakage. Insurance covers just loss or damage of the non-glass product. Kona's past shipping results show a minimal rate of glass breakage or damage to other products. We account this success rate to quality packaging procedures and trusted delivery services.
2b. If there is reason to believe that there is damage, either hidden or visible, mark the delivery slip as such before the driver leaves. If damage to the product is found, take pictures of the damaged product and packaging. Keep all packing & product evidence. Submit the images and damage details to Kona Stained Glass. As the shipper, we have to initiate the claim.
3. RETURNS & REFUNDS
3a. Refund Exclusions: Some items and services are non-refundable and non-exchangeable. These include:
- Opened Items
- Used Items
- Glass
- Solder
- Wire
- Lead Came
- Cut to Size Items
- Special Order Items
- Shipping Charges
- Boxing or Crating charges
3b. Returns or Refunds:
We accept returns for refund, other than shown above in 3a. Unopened and unused items in the original packaging with proof of purchase:
- Can be returned within 60 days from the purchase date.
- If 60 days or more have passed, we may not offer a refund or exchange.
- Refunds do not include any shipping and handling charges shown on the invoice.
- Shipping charges for all returns must be prepaid and insured by the sender.
- Upon receipt of a returned item, the purchase price less any discounts will be refunded to the original method of payment.
3c. Refund Returns
To return an item for refund, send to:
Kona Stained Glass Ltd
#103-2131 Hartley Ave
Coquitlam BC
CANADA V3K 6Z3
4. CANADIAN DOLLARS - All product pricing and shipping charges shown on this website are in CANADIAN DOLLARS.
| Country | Currency charged |
|---|---|
| Canada | Canadian Dollars |
| USA | Canadian Dollars* |
*Credit Card usually converts into USD.
5. PAYMENT INFORMATION
| Location | Minimum Order | Payment |
|---|---|---|
| Canada | none | Visa, MasterCard, or Interac e-Transfer |
| USA | none | Visa or MasterCard |
6. TAXES added to Sales Amount (for most products)
| Shipping Destination | 5% GST tax | 7% PST Provincial tax | Total Tax Charged |
|---|---|---|---|
| British Columbia, Canada | Yes | Yes | 12% |
| Other Provinces & Territories of Canada | Yes | No | 5% |
| USA* | No | No | 0%* |
*For Shipments Outside of Canada. Taxes and brokerage fees may be charged to you by your delivery service. Kona Stained Glass is not responsible for these additional charges.
7. BOXING FEES – there is a charge for boxing glass.
7a. GLASS BOXING Fees – Glass is packed in a cardboard box with foam chips. This packaging method is the best option to eliminate damage during transportation.
| Box No. | Maximum Glass Size - inches | Maximum Pieces | Maximum Square feet | Cost per Box |
|---|---|---|---|---|
| SH GB12S | 12 x 12 | 12 | 12 | $12 |
| SH GB12L | 12 x 12 | 16 | 16 | $15 |
| SH GB24S | 12 x 24 | 16 | 32 | $26 |
| SH GB24L | 24 x 24 | 9 | 48 | $48 |
7b. BOXING FEES – there is a charge for boxing some metals.
CAME (Lead, Zinc, Brass or Copper ) BOXING FEES
Came Boxing fees do not apply to full factory boxes in sizes of 15lb, 22lb, 33lb, and 45lb.
The came is packed in a cardboard box. Selecting a 36-inch box saves a Canada Post over-size extra shipping fee of $18.
| Box No. | Maximum Came Length | Maximum Pieces Came (Lead, Zinc, Brass or Copper) | Maximum Came Weight | Cost per Box |
|---|---|---|---|---|
| SH MB36S | 36 inches | Varies re-profiles selected | 33lbs | $5 |
| SH MB72L | 72 inches | Varies re-profile selected | 45lbs | $6 |
8. GLASS CRATING FEES – for truck shipments only
CRATING Fees & PALLET Fees for GLASS – For glass orders being transported by a trucking company the glass is placed in a wooden crate and secured to a wooden shipping pallet. This packaging method is the best option to eliminate damage during transportation.
| Crate & Pallet No. | Maximum Glass Size - inches | Maximum Pieces 3mm thick | Maximum Square feet | Approx. Weight of Full case - lbs. | Cost per Crate/Pallet |
|---|---|---|---|---|---|
| SH CP1H | 24 x 24 | 50 | 200 | 350 | $60 |
| SH CP1F | 24 x 48 | 50 | 464 | 795 | $75 |
| SH CP2F | 32 x 48 | 50 | 533 | 850 | $85 |
| SH CP3F | 30 x 72 | 50 | 750 | 1,445 | $140 |