1a. Prices are subject to change. No refunds are offered on pricing differences.

2. CLAIMS for Damage 

2a. Once orders have shipped from our warehouse, the responsibility of its delivery passes to the delivery company, for example, Canada Post. Delivery companies usually do not insure for glass breakage. Insurance covers just loss or damage of the non-glass product. Kona's past shipping results show a minimal rate of glass breakage or damage to other products. We account this success rate to quality packaging procedures and trusted delivery services. 

2b. If there is reason to believe that there is damage, either hidden or visible, mark the delivery slip as such before the driver leaves. If damage to the product is found, take pictures of the damaged product and packaging. Keep all packing & product evidence. Submit the images and damage details to Kona Stained Glass. As the shipper, we have to initiate the claim.


3a. Refund Exclusions: Some items and services are non-refundable and non-exchangeable. These include:

  • Opened Items
  • Used Items
  • Glass
  • Solder
  • Wire
  • Lead Came
  • Cut to Size Items
  • Special Order Items
  • Shipping Charges
  • Boxing or Crating charges

3b. Returns or Refunds:

We accept returns for refunds, other than those shown above in 3a.

  • Can be returned within 60 days from the purchase date.
  • If 60 days or more have passed, we may not offer a refund or exchange.
  • Unopened and unused items in the original packaging with proof of purchase:
  • Refunds do not include any shipping and handling charges shown on the invoice.
  • Shipping charges for all returns must be prepaid and insured by the sender.
  • Upon receipt of a returned item, the purchase price less any discounts will be refunded to the original method of payment. 

3c. Refund Returns

To return an item for a refund, send it to:

Kona Stained Glass Ltd

#103-2131 Hartley Ave

Coquitlam BC


4. CANADIAN DOLLARS - All product pricing and shipping charges shown on this website are in CANADIAN DOLLARS. 

Country Currency charged
Canada Canadian Dollars
USA Canadian Dollars*

*Credit Card usually converts into USD.


Location  Minimum Order Payment
Canada none Visa, MasterCard, or Interac e-Transfer
USA  none Visa or MasterCard

6. TAXES added to Sales Amount (for most products)

Shipping Destination 5% GST tax 7% PST Provincial tax Total Tax Charged
British Columbia, Canada Yes Yes 12%
Other Provinces & Territories of Canada Yes No 5%
USA* No No 0%*

*For Shipments Outside of Canada. Taxes and brokerage fees may be charged to you by your delivery service. Kona Stained Glass is not responsible for these additional charges.

7. BOXING FEESthere is a charge for boxing glass.

7a. GLASS BOXING Fees – Glass is packed in a cardboard box with foam chips. This packaging method is the best option to eliminate damage during transportation.

Box No. Maximum Glass Size - inches Maximum Pieces Maximum Square feet Cost per Box
SH GB12S 12 x 12 12 12 $12
SH GB12L 12 x 12 16 16 $15
SH GB24S 12 x 24 16 32 $26
SH GB24L 24 x 24 9 48 $48

7b. BOXING FEES – there is a charge for boxing some metals.

CAME (Lead, Zinc, Brass or Copper ) BOXING FEES

Came Boxing fees do not apply to full factory boxes in sizes of 15lb, 22lb, 33lb, and 45lb.

The came is packed in a cardboard box. Selecting a 36-inch box saves a Canada Post over-size extra shipping fee of $18.

Box No. Maximum Came Length Maximum Pieces Came (Lead, Zinc, Brass or Copper) Maximum Came Weight Cost per Box
SH MB36S 36 inches Varies re-profiles selected 33lbs $5
SH MB72L 72 inches Varies re-profile selected 45lbs $6

8. GLASS CRATING FEES – for truck shipments only

CRATING Fees & PALLET Fees for GLASS – For glass orders being transported by a trucking company the glass is placed in a wooden crate and secured to a wooden shipping pallet. This packaging method is the best option to eliminate damage during transportation. 

Crate & Pallet No. Maximum Glass Size - inches Maximum Pieces 3mm thick Maximum Square feet Approx. Weight of Full case - lbs. Cost per Crate/Pallet
SH CP1H 24 x 24 50 200 350 $60
SH CP1F 24 x 48 50 464 795 $75
SH CP2F 32 x 48 50 533 850 $85
SH CP3F 30 x 72 50 750 1,445 $140