ORDERING INFORMATION - Kona Stained Glass Ltd. is located in Coquitlam, British Columbia Canada. Please read below for further details.

1. Sale pricing applies Only to Online Orders. Not available for at-store, phone or email purchasing.


2.CLAIMS for Damage or Breakage

2a. Once orders have shipped from our Coquitlam location, the responsibility of its delivery passes to the delivery provider i.e. Canada Post. Delivery services do not insure for glass breakage. Insurance usually covers just loss of product. Kona Stained Glass does not offer insurance that your product will arrive intact. Our past experience is that the breakage rate of glass or damage of other product in parcels is very minimal. Damage rarely happens. We can account this to our packaging procedures and the quality of the delivery service in Canada and US.

2b. If there is reason to believe that there is damage, either hidden or visible, mark the delivery slip as such before the driver leaves. If damage of product is found, take pictures of damaged product and packaging. Keep all packing & product evidence. Submit the images and product details to Kona Stained Glass. We will initiate the claim and keep you updated.



3a. Refund Exclusions: Some items and services are non-refundable and non-exchangeable. These include:

  • Opened Items
  • Used Items
  • Glass
  • Solder
  • Wire
  • Lead Came
  • Cut to Size Items
  • Special Order Items
  • Shipping Charges
  • Boxing or Crating charges

3b. Returns or Refunds:

We accept returns for refund, other than shown above in 3a. Unopened and unused items in the original packaging with proof of purchase can be returned within 60 days from purchase date. If 60 days or more have passed, we may not offer a refund or exchange. Refunds do not include any shipping and handling charges shown on the invoice. Shipping charges for all returns must be prepaid and insured by sender. Upon receipt of a returned item the purchase price less any discounts will be refunded to the original method of payment. 

3c. Refund Returns

To return an item for refund, send to:

Kona Stained Glass Ltd

#103-2131 Hartley Ave

Coquitlam BC



4. All product pricing and shipping charges shown on this web site are in CANADIAN DOLLARS - CAD 

Country Currency charged
Canada Canadian Dollars
USA & Mexico Canadian Dollars*
Outside of North America Canadian Dollars*

*Your Credit Card company will convert Canadian Dollars - CAD into applicable currency



Ordering Information for: Minimum Order Payment
Canada $50 Visa, MasterCard or Interac e-Transfer
USA & Mexico $75 Visa or MasterCard
Outside of North America $100 Visa or MasterCard



6. TAXES added to Sales Amount (for most product)

Shipping Destination 5% GST tax 7% PST Provincial tax Total Tax Charged
British Columbia, Canada Yes Yes 12%
Other Provinces & Territories of Canada Yes No 5%
Outside of Canada No No 0%*

*For Shipments Outside of Canada. Taxes and brokerage fees may be charged to you by your delivery service. Kona Stained Glass is not responsible for these additional charges.


7. BOXING FEES – there is a charge for boxing glass and boxing some metals.

7a. GLASS BOXING Fees – Glass is packed in a cardboard box with foam chips. This packaging method is the best option to eliminate damage during transportation.

Box No. Maximum Glass Size - inches Maximum Pieces Maximum Square feet Cost per Box
SH GB12S 12 x 12 12 12 $12
SH GB12L 12 x 12 16 16 $15
SH GB24S 12 x 24 16 32 $26
SH GB24L 24 x 24 9 48 $48


7b. CAME (Lead, Zinc, Brass or Copper ) BOXING FEES

Came Boxing fee’s do not apply to full factory boxes in sizes of: 15lb, 22lb, 33lb and 45lb.

Came is packed in a cardboard box. Selecting a 36-inch box saves a Canada Post over-size extra shipping fee of $15.

Box No. Maximum Came Length Maximum Pieces Came (Lead, Zinc, Brass or Copper) Maximum Came Weight Cost per Box
SH MB36S 36 inches Varies re profiles selected 33lbs $5
SH MB72L 72 inches Varies re profile selected 45lbs $6


8. GLASS CRATING FEES – for truck shipments only

CRATING Fees & PALLET Fees for GLASS – For glass orders being transported by a trucking company the glass is placed in a wooden crate and secured to a wooden shipping pallet. This packaging method is the best option to eliminate damage during transportation. 

Crate & Pallet No. Maximum Glass Size - inches Maximum Pieces 3mm thick Maximum Square feet Approx. Weight of Full case - lbs. Cost per Crate/Pallet
SH CP1H 24 x 24 50 200 350 $60
SH CP1F 24 x 48 50 464 795 $75
SH CP2F 32 x 48 50 533 850 $85
SH CP3F 30 x 72 50 750 1,445 $140