1a. Prices are in Canadian dollars and are subject to change. 

2.  Terms and Conditions for your purchase

2a. Once an order has shipped from our warehouse, the responsibility of delivery passes to the delivery company, for example, Canada Post.

Delivery companies do not insure for glass breakage.

Insurance coverage covers loss or damage to the non-glass product.

Our past shipping experience with glass products has been very successful. We account this success rate to quality packaging procedures and trusted delivery services. 

2b. CLAIMS for Damage

If there is reason to believe that there is damage, either hidden or visible, attempt to mark the delivery slip as such upon receiving the package. Keep a copy of the detailed delivery slip.

If damage to the product is found, take pictures of the damaged product,  packaging, and shipping label.  Keep all packing & product evidence. 

Submit the images and damage details to Kona Stained Glass.  As the shipper, we initiate the claim.

Once we acknowledge and confirm your claim, you can use the damaged product to the best of your ability and dispose of the packing material.

Regardless of a shipping company's policy, we always initiate a claim.

Upon the ruling of the carrier, we will notify you of the claim result.



3a. Refund Exclusions: Some items and services are non-refundable and non-exchangeable. 

  • Opened Items
  • Used Items
  • Lead Came
  • Zinc, Copper, or Brass cut to 3 ft. lengths

3b. Refunds:  We accept returns for refunds, other than those shown above in 3a.

  • Please return within 90 days from the purchase date.
  • Items must be unopened and unused in the original packaging 
  • Refunds do not include shipping and boxing fees. 
  • Shipping charges for all returns must be prepaid and insured by the sender.
  • Upon receipt of a returned item, the purchase price will be refunded to the original method of payment. 

3c. Returns

To return an item for a refund, send to:

Kona Stained Glass Ltd

#103-2131 Hartley Ave

Coquitlam BC


4. CANADIAN DOLLARS - All product pricing and shipping charges shown on this website are in CANADIAN DOLLARS. 

Country Currency charged
Canada Canadian Dollars
USA Canadian Dollars*

*Credit Card usually converts into USD.


Location  Minimum Order Payment
Canada none Visa, MasterCard, or Interac e-Transfer
USA  none Visa or MasterCard

6. TAXES added to Sales Amount (for most products)

Shipping Destination 5% GST tax 7% PST Provincial tax Total Tax Charged
British Columbia, Canada Yes Yes 12%
Other Provinces & Territories of Canada Yes Varies Varies
USA* No No 0%*

*For Shipments to the USA. Taxes and brokerage fees may be charged to you by your delivery service. Kona Stained Glass is not responsible for these additional charges.

7. BOXING FEESthere is a charge for boxing glass.

7a. GLASS BOXING Fees – Glass is packed in a cardboard box with foam chips. This packaging method is the best option to eliminate damage during transportation.

Box No. Maximum Glass Size - inches Maximum Pieces Maximum Square feet Cost per Box
SH GB12S 12 x 12 12 12 $12
SH GB12L 12 x 12 16 16 $15
SH GB24S 12 x 24 16 32 $26
SH GB24L 24 x 24 9 48 $48

7b. BOXING FEES – there is a charge for boxing some metals.

CAME (Lead, Zinc, Brass, or Copper ) BOXING FEES

Came Boxing fees do not apply to full factory boxes in sizes of 15lb, 22lb, 33lb, and 45lb.

The came is packed in a cardboard box. Selecting a 36-inch box saves a Canada Post over-size extra shipping fee of $18.

Box No. Maximum Came Length Maximum Pieces Came (Lead, Zinc, Brass or Copper) Maximum Came Weight Cost per Box
SH MB36S 36 inches Varies re-profiles selected 33lbs $5
SH MB72L 72 inches Varies re-profile selected 45lbs $6

8. GLASS CRATING FEES – for truck shipments only

CRATING Fees & PALLET Fees for GLASS – For glass orders being transported by a trucking company the glass is placed in a wooden crate and secured to a wooden shipping pallet. This packaging method is the best option to eliminate damage during transportation. 

Crate & Pallet No. Maximum Glass Size - inches Maximum Pieces 3mm thick Maximum Square feet Approx. Weight of Full case - lbs. Cost per Crate/Pallet
SH CP1H 24 x 24 50 200 350 $60
SH CP1F 24 x 48 50 464 795 $75
SH CP2F 32 x 48 50 533 850 $85
SH CP3F 30 x 72 50 750 1,445 $140