1a. Prices are subject to change. No refunds are offered on pricing differences.
2. CLAIMS for Damage
2a. Once orders have shipped from our warehouse, the responsibility of its delivery passes to the delivery company, for example, Canada Post. Delivery companies usually do not insure for glass breakage. Insurance covers just loss or damage of the non-glass product. Kona's past shipping results show a minimal rate of glass breakage or damage to other products. We account this success rate to quality packaging procedures and trusted delivery services.
2b. If there is reason to believe that there is damage, either hidden or visible, mark the delivery slip as such before the driver leaves. If damage to the product is found, take pictures of the damaged product and packaging. Keep all packing & product evidence. Submit the images and damage details to Kona Stained Glass. As the shipper, we have to initiate the claim.
3. RETURNS & REFUNDS
3a. Refund Exclusions: Some items and services are non-refundable and non-exchangeable. These include:
3b. Returns or Refunds:
We accept returns for refunds, other than those shown above in 3a.
3c. Refund Returns
To return an item for a refund, send it to:
Kona Stained Glass Ltd
#103-2131 Hartley Ave
CANADA V3K 6Z3
4. CANADIAN DOLLARS - All product pricing and shipping charges shown on this website are in CANADIAN DOLLARS.
*Credit Card usually converts into USD.
5. PAYMENT INFORMATION
|Canada||none||Visa, MasterCard, or Interac e-Transfer|
|USA||none||Visa or MasterCard|
6. TAXES added to Sales Amount (for most products)
|Shipping Destination||5% GST tax||7% PST Provincial tax||Total Tax Charged|
|British Columbia, Canada||Yes||Yes||12%|
|Other Provinces & Territories of Canada||Yes||No||5%|
*For Shipments Outside of Canada. Taxes and brokerage fees may be charged to you by your delivery service. Kona Stained Glass is not responsible for these additional charges.
7. BOXING FEES – there is a charge for boxing glass.
7a. GLASS BOXING Fees – Glass is packed in a cardboard box with foam chips. This packaging method is the best option to eliminate damage during transportation.
|Box No.||Maximum Glass Size - inches||Maximum Pieces||Maximum Square feet||Cost per Box|
|SH GB12S||12 x 12||12||12||$12|
|SH GB12L||12 x 12||16||16||$15|
|SH GB24S||12 x 24||16||32||$26|
|SH GB24L||24 x 24||9||48||$48|
7b. BOXING FEES – there is a charge for boxing some metals.
CAME (Lead, Zinc, Brass or Copper ) BOXING FEES
Came Boxing fees do not apply to full factory boxes in sizes of 15lb, 22lb, 33lb, and 45lb.
The came is packed in a cardboard box. Selecting a 36-inch box saves a Canada Post over-size extra shipping fee of $18.
|Box No.||Maximum Came Length||Maximum Pieces Came (Lead, Zinc, Brass or Copper)||Maximum Came Weight||Cost per Box|
|SH MB36S||36 inches||Varies re-profiles selected||33lbs||$5|
|SH MB72L||72 inches||Varies re-profile selected||45lbs||$6|
8. GLASS CRATING FEES – for truck shipments only
CRATING Fees & PALLET Fees for GLASS – For glass orders being transported by a trucking company the glass is placed in a wooden crate and secured to a wooden shipping pallet. This packaging method is the best option to eliminate damage during transportation.
|Crate & Pallet No.||Maximum Glass Size - inches||Maximum Pieces 3mm thick||Maximum Square feet||Approx. Weight of Full case - lbs.||Cost per Crate/Pallet|
|SH CP1H||24 x 24||50||200||350||$60|
|SH CP1F||24 x 48||50||464||795||$75|
|SH CP2F||32 x 48||50||533||850||$85|
|SH CP3F||30 x 72||50||750||1,445||$140|