ORDERING INFORMATION 

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PRICING

1a. Prices are subject to change. 

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2. CLAIMS for Damage 

2a. Once orders have shipped from our warehouse, the responsibility of their delivery passes to the delivery company, for example, Canada Post. Delivery companies usually do not insure for glass breakage. Insurance coverage may only cover loss or damage to the non-glass product. Kona's past shipping record shows a minimal rate of glass breakage or damage to other products. We account this success rate to quality packaging procedures and trusted delivery services. 

2b. If there is reason to believe that there is damage, either hidden or visible, mark the delivery slip as such before the driver leaves. If damage to the product is found, take pictures of the damaged product and packaging. Keep all packing & product evidence. Submit the images and damage details to Kona Stained Glass. As the shipper, we have to initiate the claim.

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3.  REFUNDS & RETURNS 

3a. Refund Exclusions: Some items and services are non-refundable and non-exchangeable. 

• Opened Items
• Used Items
• Lead Came
• Zinc, Copper, or Brass cut to 3 ft. lengths

3b. Refunds:

We accept returns for refunds, other than those shown above in 3a.

• Please return within 60 days from the purchase date.
• Unopened and unused items in the original packaging with proof of purchase:
• Refunds do not include shipping and boxing fees. 
• Shipping charges for all returns must be prepaid and insured by the sender.
• Upon receipt of a returned item, the purchase price will be refunded to the original method of payment. 

3c. Returns

To return an item for a refund, send it to:

Kona Stained Glass Ltd

#103-2131 Hartley Ave

Coquitlam BC

CANADA V3K 6Z3

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4. CANADIAN DOLLARS - All product pricing and shipping charges shown on this website are in CANADIAN DOLLARS. 

Country	Currency charged
Canada	Canadian Dollars
USA	Canadian Dollars*

*Credit Card usually converts into USD.

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5. PAYMENT INFORMATION

Location	Minimum Order	Payment
Canada	none	Visa, MasterCard, or Interac e-Transfer
USA	none	Visa or MasterCard

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6. TAXES added to Sales Amount (for most products)

Shipping Destination	5% GST tax	7% PST Provincial tax	Total Tax Charged
British Columbia, Canada	Yes	Yes	12%
Other Provinces & Territories of Canada	Yes	No	5%
USA*	No	No	0%*

*For Shipments to the USA. Taxes and brokerage fees may be charged to you by your delivery service. Kona Stained Glass is not responsible for these additional charges.

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7. BOXING FEES – there is a charge for boxing glass.

7a. GLASS BOXING Fees – Glass is packed in a cardboard box with foam chips. This packaging method is the best option to eliminate damage during transportation.

Box No.	Maximum Glass Size - inches	Maximum Pieces	Maximum Square feet	Cost per Box
SH GB12S	12 x 12	12	12	$12
SH GB12L	12 x 12	16	16	$15
SH GB24S	12 x 24	16	32	$26
SH GB24L	24 x 24	9	48	$48

7b. BOXING FEES – there is a charge for boxing some metals.

CAME (Lead, Zinc, Brass, or Copper ) BOXING FEES

Came Boxing fees do not apply to full factory boxes in sizes of 15lb, 22lb, 33lb, and 45lb.

The came is packed in a cardboard box. Selecting a 36-inch box saves a Canada Post over-size extra shipping fee of $18.

Box No.	Maximum Came Length	Maximum Pieces Came (Lead, Zinc, Brass or Copper)	Maximum Came Weight	Cost per Box
SH MB36S	36 inches	Varies re-profiles selected	33lbs	$5
SH MB72L	72 inches	Varies re-profile selected	45lbs	$6

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8. GLASS CRATING FEES – for truck shipments only

CRATING Fees & PALLET Fees for GLASS – For glass orders being transported by a trucking company the glass is placed in a wooden crate and secured to a wooden shipping pallet. This packaging method is the best option to eliminate damage during transportation. 

Crate & Pallet No.	Maximum Glass Size - inches	Maximum Pieces 3mm thick	Maximum Square feet	Approx. Weight of Full case - lbs.	Cost per Crate/Pallet
SH CP1H	24 x 24	50	200	350	$60
SH CP1F	24 x 48	50	464	795	$75
SH CP2F	32 x 48	50	533	850	$85
SH CP3F	30 x 72	50	750	1,445	$140

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