ORDERING INFORMATION - Kona Stained Glass Ltd. is located in Coquitlam, British Columbia Canada. Please read below for further details.
1. Sale pricing applies Only to Online Orders. Not available for at-store, phone or email purchasing.
2.CLAIMS for Damage or Breakage
2a. Once orders have shipped from our Coquitlam location, the responsibility of its delivery passes to the delivery provider i.e. Canada Post. Delivery services do not insure for glass breakage. Insurance usually covers just loss of product. Kona Stained Glass does not offer insurance that your product will arrive intact. Our past experience is that the breakage rate of glass or damage of other product in parcels is very minimal. Damage rarely happens. We can account this to our packaging procedures and the quality of the delivery service in Canada and US.
2b. If there is reason to believe that there is damage, either hidden or visible, mark the delivery slip as such before the driver leaves. If damage of product is found, take pictures of damaged product and packaging. Keep all packing & product evidence. Submit the images and product details to Kona Stained Glass. We will initiate the claim and keep you updated.
3. RETURNS & REFUNDS
3a. Refund Exclusions: Some items and services are non-refundable and non-exchangeable. These include:
3b. Returns or Refunds:
We accept returns for refund, other than shown above in 3a. Unopened and unused items in the original packaging with proof of purchase can be returned within 60 days from purchase date. If 60 days or more have passed, we may not offer a refund or exchange. Refunds do not include any shipping and handling charges shown on the invoice. Shipping charges for all returns must be prepaid and insured by sender. Upon receipt of a returned item the purchase price less any discounts will be refunded to the original method of payment.
3c. Refund Returns
To return an item for refund, send to:
Kona Stained Glass Ltd
#103-2131 Hartley Ave
CANADA V3K 6Z3
4. All product pricing and shipping charges shown on this web site are in CANADIAN DOLLARS - CAD
|USA & Mexico||Canadian Dollars*|
|Outside of North America||Canadian Dollars*|
*Your Credit Card company will convert Canadian Dollars - CAD into applicable currency
5. ORDERING INFORMATION
|Ordering Information for:||Minimum Order||Payment|
|Canada||$50||Visa, MasterCard or Interac e-Transfer|
|USA & Mexico||$75||Visa or MasterCard|
|Outside of North America||$100||Visa or MasterCard|
6. TAXES added to Sales Amount (for most product)
|Shipping Destination||5% GST tax||7% PST Provincial tax||Total Tax Charged|
|British Columbia, Canada||Yes||Yes||12%|
|Other Provinces & Territories of Canada||Yes||No||5%|
|Outside of Canada||No||No||0%*|
*For Shipments Outside of Canada. Taxes and brokerage fees may be charged to you by your delivery service. Kona Stained Glass is not responsible for these additional charges.
7. BOXING FEES – there is a charge for boxing glass and boxing some metals.
7a. GLASS BOXING Fees – Glass is packed in a cardboard box with foam chips. This packaging method is the best option to eliminate damage during transportation.
|Box No.||Maximum Glass Size - inches||Maximum Pieces||Maximum Square feet||Cost per Box|
|SH GB12S||12 x 12||12||12||$12|
|SH GB12L||12 x 12||16||16||$15|
|SH GB24S||12 x 24||16||32||$20|
|SH GB24L||24 x 24||9||48||$35|
7b. CAME (Lead, Zinc, Brass or Copper ) BOXING FEES
Came Boxing fee’s do not apply to full factory boxes in sizes of: 15lb, 22lb, 33lb and 45lb.
Came is packed in a cardboard box. Selecting a 36-inch box saves a Canada Post over-size extra shipping fee of $15.
|Box No.||Maximum Came Length||Maximum Pieces Came (Lead, Zinc, Brass or Copper)||Maximum Came Weight||Cost per Box|
|SH MB36S||36 inches||Varies re profiles selected||33lbs||$5|
|SH MB72L||72 inches||Varies re profile selected||45lbs||$6|
8. GLASS CRATING FEES – for truck shipments only
CRATING Fees & PALLET Fees for GLASS – For glass orders being transported by a trucking company the glass is placed in a wooden crate and secured to a wooden shipping pallet. This packaging method is the best option to eliminate damage during transportation.
|Crate & Pallet No.||Maximum Glass Size - inches||Maximum Pieces 3mm thick||Maximum Square feet||Approx. Weight of Full case - lbs.||Cost per Crate/Pallet|
|SH CP1H||24 x 24||50||200||350||$60|
|SH CP1F||24 x 48||50||464||795||$75|
|SH CP2F||32 x 48||50||533||850||$85|
|SH CP3F||30 x 72||50||750||1,445||$140|